Privacy Statement
This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with our services. We take your privacy seriously and set out below the types of data we process, why we process it and how you can manage your information.
Types of data we collect
We collect a range of information to provide and secure your account, deliver services and meet legal obligations. This includes personal data, technical data and transactional data.
Personal data
Personal data covers information that identifies you directly, such as your name, date of birth, address, email address, telephone number and identity documents where verification is required. We may also store account credentials and communications you send to us.
Technical data
Technical data includes IP address, device and browser details, operating system, location data inferred from IP, game and session activity, and cookie identifiers. This data helps us operate the site, prevent fraud and improve performance.
Transactional data
Transactional records relate to payments, deposits, withdrawals, bonuses credited to your account and play history. We store payment references and confirmations needed to process transactions and resolve disputes.
How we use your information
We use your information to operate your account, process transactions, verify identity, prevent fraud, provide customer support and meet our legal and regulatory obligations. We also use aggregated and anonymised data for performance analysis and service improvement.
Data protection practices
We apply technical and organisational measures to protect personal data, including access controls, encryption and staff training. Only authorised personnel and external providers acting on our behalf have access to data necessary to perform their duties. We review our security practices regularly.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences and collect analytics. Cookies are grouped by purpose - essential, functional, analytics and advertising. You can manage cookie settings via the cookie banner on first visit or through your browser controls. Disabling some cookies may affect site functionality.
Information sharing and third parties
We share data with trusted third parties where necessary to provide services, for example payment processors, identity verification providers, fraud-prevention services and hosting and analytics partners. We may also disclose information when required by law or to protect our rights and the safety of users.
User rights
You have rights in relation to your personal data, including the right to access, correct, restrict or delete information, and the right to object to certain processing. Where processing is based on consent, you may withdraw consent at any time without affecting processing already carried out.
Access, correction and deletion
You can access and manage much of your account information through your account settings. For other requests, contact us at [email protected]. We may request proof of identity before implementing certain changes to protect your account. We respond to legitimate requests in line with applicable law.
Privacy policy updates
We may update this policy to reflect changes in our practices. When changes are material we will notify you via the site or by email. The most recent version will always be available here.